Puggle Puzzle Just Became The Charred Plank

Shipping policy

Free Shipping

We are glad to bring our customers great value and service. That’s why we provide free shipping in Australia with Australia Post. 

LOST/MISSING PACKAGES

thecharredplank.com are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

Estimates are estimates

A delivery estimate is provided with every thecharredplank order. This will give you an idea of how long your order typically take to travel the route of your parcel. It’s important to know that this is not a guaranteed delivery date.

Once we get the tracking number from our couriers, you will be the first to know about it and you will be able to check the status on our tracking page.

We currently provide Free Standard Delivery and you can upgrade to Express delivery during the checkout.

The Standard Delivery times are:

WA - Metro - up to 2-7 business days

WA- Country - up to 5-10 business days

 

All the other states outside WA

Metro - up to 3-7 business days

Country - up to 5-14 business days

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